Shipping & Payment options
The most convenient way of getting your guitar to us is to bring it to our workshop.
Our workshop is open Monday to Saturday from 8.30am to 6.00pm. If this is your chosen method, please contact via telephone or email and we can arrange a convenient time.
Courier Service
Alternatively we can arrange for a courier to collect & deliver your guitar from your specified location at a cost of £20.00. This price includes the return delivery of your instrument.
IMPORTANT NOTICE
The safe delivery of your guitar is important to us, therefore we specify that all instruments must be packaged correctly.
We suggest the following procedure;-
1. Guitars are sent in a hard case.
If you do not own a hard case, please feel free to contact us to advise on how best to package your guitar to ensure safe-delivery.
2. Wrap guitar case in bubble wrap or another suitable material.
3. Secure bubble wrap or other with tape.
4. Wrap cardboard around the entire package.
5. Finally secure the package with strong packaging tape, we recommend brown tape or gaffer tape.
For your peace of mind, we will provide you with a tracking number and email notification, upon receipt of your instrument.
To book this service, please follow the link below.
Payment options:
Upon completion of your repair, we will email you an invoice which is payable either online by credit, debit card or PayPal using the link provided or alternatively you can pay via cheque or BACS.
Cheques are made payable to 12th Fret Ltd.
Guitars will be despatched or available for collection, upon clearance of your payment.